Shipping policy
Shipping Policy
At Narvon we are committed to making sure your order arrives safely and on time. All orders are packed and dispatched from our Australian location, and we partner with trusted courier services to ensure reliable delivery. This shipping policy outlines how and when we ship your orders, both within Australia and internationally.
Processing Times
Once your order has been placed, our team will begin processing it within one to three business days. Processing includes confirming your payment, preparing your items for dispatch, and arranging delivery with the courier. Orders placed on weekends or public holidays will begin processing on the next business day. During peak periods or promotional events, processing times may be extended slightly, but we will always do our best to get your order out promptly. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Within Australia
We offer shipping across Australia, with options available at checkout depending on your delivery location and preferred timeframe. Standard shipping typically takes between 3 to 7 business days from the time your order is dispatched. Express shipping is also available and generally delivers within 1 to 3 business days. Delivery timeframes are based on estimates provided by our courier partners and may vary slightly depending on your location, public holidays, or any unexpected delays within the postal network.
International Shipping
We offer international shipping to selected countries. Shipping rates and estimated delivery timeframes are calculated at checkout based on your destination. Please be aware that international deliveries may be subject to import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the customer and may vary depending on your country’s regulations. If your country is not listed at checkout, you are welcome to contact us, and we will do our best to arrange delivery.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email that includes your tracking number. This allows you to follow the progress of your parcel via the courier’s website. Tracking will usually update within twenty-four hours of dispatch, and you can monitor your order as it makes its way to your door.
Delays and Delivery Issues
We work closely with our shipping partners to deliver your order on time. However, there may be occasional delays due to factors outside of our control, such as extreme weather, public holidays, or disruptions within the courier network. If your order is delayed, we recommend checking your tracking link for the latest updates. If you need assistance or have any concerns, our team is available to help you resolve delivery issues quickly and professionally.
Incorrect Shipping Information
It is important to ensure all shipping details entered at checkout are accurate. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information. If you realise there is an error in your shipping details after your order has been placed, please contact us as soon as possible. If the order has not yet been dispatched, we will do our best to correct the address before it leaves our facility.