Privacy policy

Privacy Policy

At Narvon, we are committed to protecting your privacy and handling your personal information responsibly. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, store, and disclose your information. This policy outlines how your personal information is managed when you interact with our business, whether online, in-store, or through customer service.

Collection of Personal Information

We collect personal information that is necessary for our business operations and to provide you with a high-quality shopping experience. This includes details such as your name, email address, phone number, shipping and billing addresses, and order history. When you make a purchase through our website, we also collect payment information, which is processed securely through trusted third-party providers.

In addition, we may collect data on how you interact with our website. This includes information about your device, browser, IP address, and pages visited, which we gather through cookies and analytics tools to improve our website performance and customer experience.

We collect information when you place an order, create an account, subscribe to our mailing list, contact us with a query, participate in a promotion, or browse our website. All personal information is collected by lawful and fair means, and wherever possible, we collect it directly from you.

Use of Personal Information

The personal information we collect is used to process your orders, communicate with you about purchases and updates, manage your account, and deliver a tailored and efficient shopping experience. We may also use your information to send you marketing communications if you have opted in, and to improve our website, products, and services through feedback and analytics.

We may use personal information to ensure the security of our website and transactions, to prevent fraud, and to meet legal and regulatory obligations. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of the email.

Disclosure of Personal Information

We do not sell or rent your personal information to third parties. However, we may disclose your information to service providers that assist us in running our business, including payment processors, shipping partners, email marketing platforms, IT support services, and website hosts. These providers are contractually required to safeguard your information and use it only for the purpose of supporting our operations.

In some circumstances, we may be required to disclose your personal information to law enforcement or government bodies if required by law or if we reasonably believe disclosure is necessary to prevent harm or comply with legal processes.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access. Information is stored in secure digital systems and, where applicable, physical documents are kept in locked facilities. Only authorised personnel have access to your personal data, and we use firewalls, password protection, and secure servers to help ensure your data is safe.

If personal information is no longer needed, and we are not legally required to retain it, we will take steps to destroy or de-identify it securely.

Access and Correction

You have the right to request access to any personal information we hold about you. If that information is incorrect, outdated, or incomplete, you may also request that it be corrected. To make a request, please contact us using the details provided at the end of this policy. We may ask you to verify your identity before actioning your request, and we will respond within a reasonable timeframe.

Cookies and Website Analytics

Our website uses cookies and other tracking technologies to enhance your shopping experience, remember your preferences, and analyse website traffic. Cookies are small files stored on your browser that help us understand how visitors interact with our site. You can manage or disable cookies through your browser settings; however, some features of the site may not function properly without them.

We may also use third-party tools such as Google Analytics to collect aggregated and anonymised data about site usage to help us improve our performance and customer experience.

International Data Transfers

Some of the third-party services we use may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure your information remains protected and is handled in a manner consistent with Australian privacy standards.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal data has been collected from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The most current version will always be published on our website. We encourage you to review it periodically.